256-bit SSL Encryption
All personal and financial information you submit to the 77win platform is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia and worldwide.
No Sale of Data to Third Parties
77win never sells, rents, or discloses your personal data to any third party for marketing purposes without your express and explicit prior consent.
Full User Control
You have the right to access, correct, transfer, or request the deletion of your personal data at any time through your account settings or by contacting our team.
Malaysia Legal Compliance
77win's privacy policy is built with reference to Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable related regulations to safeguard the rights of local users.
Secure Data Storage
Your data is stored on secure servers with strict access controls. Only authorised staff may access user information, and all access is logged and audited regularly.
Data Breach Notification
In the event of any security incident involving your personal data, 77win is committed to notifying affected users within the timeframe required by applicable law.
77win Privacy Policy Introduction
77win takes user privacy extremely seriously. We understand that when you register and use our platform, you are entrusting us with valuable personal information. We carry that trust with full awareness and dedication.
This Privacy Policy clearly and transparently describes how 77win collects, uses, stores, shares, and protects your personal data. It also explains your rights in relation to that data and how you may exercise those rights.
By registering or using 77win's services, you agree to the practices described in this policy. If you do not agree, you are advised not to use our platform. If any part is unclear or you have questions, our support team is ready to assist.
Our Commitment: 77win has never and will never sell users' personal data to any third party for commercial purposes. Your data is collected solely to provide you with a better service.
1 Types of Personal Data We Collect
77win collects various types of personal data from users for the purposes stated in this policy. In general, the data we collect can be grouped into the following categories:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Financial Information | Bank account number, account holder name | Mandatory |
| Technical Data | IP address, device type, web browser, OS | Automatic |
| Usage Data | Game history, betting patterns, account activity | Automatic |
| Communication Data | Customer support records and feedback | When applicable |
2 How We Collect Your Personal Data
77win collects personal data through several key methods:
- Account Registration: Information you provide during the new account registration process, including name, email, phone number, and date of birth.
- KYC Verification: Identity documents and proof of address submitted during the identity verification process.
- Deposits and Withdrawals: Financial information required to process transactions, including bank account or digital wallet details.
- Platform Usage: Data collected automatically while you use the platform, including activity logs, game history, and technical device information.
- Customer Support Interactions: Information you share when contacting our support team via live chat, email, or Telegram.
- Cookies and Similar Technologies: Data collected via cookies, web beacons, and other tracking technologies when you browse our platform.
- Third-Party Sources: Information received from payment providers, regulators, or authorised identity verification agencies, where required for verification and compliance purposes.
3 Purpose of Using Your Personal Data
77win uses the personal data collected for the following legitimate and transparent purposes:
- Service Provision: Processing registrations, verifying identities, handling deposits and withdrawals, and enabling access to all platform features.
- Legal Compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering), and other applicable legal obligations.
- Platform Security: Detecting, investigating, and preventing fraud, money laundering, and other security threats.
- Service Improvement: Analysing usage patterns to improve platform features, user interface, and overall experience.
- Service Communications: Sending important notifications relating to your account, transactions, policy changes, and security information.
- Marketing (with Consent): Sending promotional information, special offers, and platform updates where you have given consent to receive them.
- Customer Support: Resolving enquiries, complaints, and technical issues reported by users.
- Responsible Gaming: Monitoring gambling patterns to identify signs of problem gambling and provide appropriate support to users in need.
Data Minimisation Principle: 77win only collects data that is strictly necessary for the stated purposes. We do not collect excessive data or retain it longer than required.
4 Data Sharing with Third Parties
77win does not sell your personal data. However, in certain limited and controlled situations, we may share your information with the following parties:
- Payment Service Providers: FPX, TNG eWallet, GrabPay, Boost, and other payment method providers require certain information to process transactions securely. Such sharing is strictly limited to what is necessary.
- Game Providers: Gaming companies partnering with 77win may receive the minimum technical data necessary to provide a seamless gaming experience.
- Identity Verification Providers: Authorised KYC verification bodies for verifying user identity for legal compliance purposes.
- Statutory Authorities: Law enforcement agencies, financial regulators, and government bodies when required by law or a valid court order.
- Professional Advisors: Lawyers, accountants, and auditors bound by strict professional confidentiality obligations.
All third parties who receive your data are required to comply with strict security and privacy standards. We do not permit them to use your data for any purpose other than what is specified in our agreements with them.
5 Data Security – How We Protect Your Information
77win implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
77win Integrated Security Layers:
- All data transmitted between your device and 77win servers is protected by TLS/SSL encryption protocols.
- Sensitive data stored in our databases is encrypted using strong cryptographic algorithms.
- Access to user data is restricted to staff with a legitimate business need only.
- All access to systems and data is logged and regularly audited by our security team.
- Penetration testing and security vulnerability assessments are conducted periodically by independent third parties.
Security Reminders: While we take all reasonable measures, no system is 100% secure. You are also responsible for protecting your account password and not sharing your login credentials with anyone.
6 Data Retention Period
77win retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. General data retention guidelines are as follows:
- Active Account Data: For the entire duration your account is active, plus any additional period required by law following account closure.
- Financial Transaction Records: At least 7 years after the transaction occurs, in accordance with Malaysia's financial and tax legal requirements.
- KYC Documents: At least 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
- Support Communication Logs: Up to 3 years from the date of last interaction.
- Cookie and Analytics Data: Depending on the cookie type, between 30 days and 2 years.
Once the retention period expires and there is no legal requirement for further storage, your data will be securely deleted or anonymised.
7 Cookies and Tracking Technologies
The 77win platform uses cookies and similar tracking technologies to enhance user experience and understand how the platform is used. We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform (e.g. most frequently visited pages) to help us improve our services. Data collected is anonymised.
- Functionality Cookies: Storing user preferences such as language, display settings, and other personal preferences to deliver a more personalised experience.
- Analytics Cookies: Used to understand aggregate user behaviour for the purpose of product and service improvement.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the 77win platform.
8 Your Rights Regarding Personal Data
As a 77win user, you have important rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request that we correct any inaccurate or incomplete data.
In certain circumstances, you may request that we delete your personal data ("right to be forgotten").
You may request that we restrict the way we process your data in certain situations.
You have the right to receive your data in a structured, machine-readable format.
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will respond to your request within 30 business days.
9 Cross-Border Data Transfers
In the course of its operations, 77win may transfer your personal data to countries outside Malaysia, particularly in the context of using cloud service providers or international game providers. When such transfers occur, we ensure that:
- The recipient country has an adequate level of data protection, or
- An appropriate data protection agreement has been established with the data recipient outside the country, or
- Other valid transfer mechanisms exist as permitted under Malaysia's privacy laws.
We always strive to ensure your data receives a level of protection equivalent to that provided in Malaysia, regardless of where it is processed.
10 Changes to This Privacy Policy
77win reserves the right to update or modify this Privacy Policy from time to time in response to changes in legislation, industry practices, or the way we conduct our business.
When we make material changes to this policy, we will take the following steps to notify you:
- Updating the "Last Updated" date at the top of this document.
- Sending notifications to your registered email address for significant changes.
- Displaying a clear notice on the platform's home page for a minimum of 14 days.
Your continued use of the 77win platform after the effective date of any changes constitutes your acceptance of the updated policy. You are advised to review this page periodically.
11 Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Email: [email protected] (reply within 24–48 business hours)
- Live Chat: Available 24/7 via the 77win platform
- Telegram: Through official 77win support channels
For more formal complaints regarding data protection, you may also contact the Malaysia Personal Data Protection Department or the relevant enforcement body in your jurisdiction.
Data Privacy Officer: 77win has appointed a Data Protection Officer responsible for ensuring compliance with this privacy policy across the organisation. You may contact this officer via the email address stated above with the subject line "Data Privacy Enquiry".
Your Data Is Safe with 77win
Play with confidence. 77win protects all your personal information with bank-grade encryption technology and a transparent privacy policy. Register today and experience the difference.